6 June 2025

Privacy Policy

INTRODUCTION

The privacy of our customers is very important to us. We make every effort to ensure that all data is kept secure. This policy will outline what information we collect, as well as how we use, share, store, and secure the information obtained. Please read the policy carefully, and contact us with any questions or concerns regarding our privacy practices using the methods described below.

WHO ARE WE?

Avestin, Inc. is located in Ottawa, Canada. We are represented in the European Union by Avestin Europe GmbH.

WHAT INFORMATION DO WE COLLECT?

We collect names, addresses, phone and fax numbers, job titles, email addresses, banking details, credit histories, and credit card numbers. This information is collected when a customer fills out the contact form on our website, contacts us for information or quotations on our products, or provides it to us in the course of purchasing our products. We also collect this information from companies that supply us with goods and services. We do not use third parties to collect personal information. Our website uses very basic cookies to track the site’s activity. No personal data is collected from the cookies on our website.

HOW DO WE USE THIS INFORMATION?

Personal information is used in a variety of ways, including:

• Providing goods and services, including ordering, invoicing, and shipping
• Performing internal research and development
• Maintaining point-of-contact databases
• Communication regarding new products
• Compliance with legal obligations

This information allows us to maintain a list of customers and ensure that our products continue to serve their needs as they evolve. We respect the right to access, control, and withdraw personal data at any time.

WHEN DO WE SHARE PERSONAL DATA?

Data is shared when necessary to provide our goods and services to our customers, such as to shipping companies, our technicians or sales representatives to organize equipment demonstrations or on-site technical support, or to financial institutions to process invoices. We do not sell data to third parties. It is rare that we would disclose any personal information without the consent of the individual concerned. There are certain instances, however, where such consent is not required such as debt collection, reporting to federal agencies (such as Canada Customs and Revenue) and the Courts, or during the investigation of criminal activity.

WHERE DO WE STORE THIS DATA?

Data is stored and processed primarily in Ottawa, Canada. Customers and suppliers in the EU will have their information processed in Mannheim, Germany, and certain personal information may be transferred to Ottawa, Canada.

HOW IS IT SECURED?

All data is maintained securely, with restricted access. Procedures are in place to protect data against accidental loss, as well as to prevent unauthorized access, use, destruction, or disclosure. Contracts between Avestin, Inc. and Avestin Europe GmbH ensure that personal information that is transferred outside of the EU is treated in a way that is consistent with, and which respects, EU laws on data protection.

HOW LONG IS THE INFORMATION KEPT?

Personal financial information is maintained for a minimum period of seven years to satisfy the audit requirements of the Canada Customs and Revenue Agency. At the expiration of that period, the documents are disposed of in a manner acceptable to the tax authorities. Contact information is retained in order to provide ongoing support for our instruments. Once we are no longer required to document our service relationship, all relevant personal information will be securely destroyed.

HOW TO CONTACT US: